For health and safety reasons, Candy District does not accept returns or exchanges for any Candy or Food items.

If you have any issues with your order, please visit our contact page and speak to our Customer Service team within 7 days of receiving it. 

If you have purchased a non-edible item, we have a 15-day return policy. This means you have 15 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds exclude the shipping costs originally charged, and Candy District will not cover the return shipping. All refunds for returns are subject to a 15% restocking fee.

Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective or damaged or if you received the wrong item so that we can evaluate the issue and make it right. Do not dispose of the product or package, as our Customer Service team may ask for pictures or proof.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Refunds
We will notify you once we’ve received and inspected your return and let you know if the refund was approved or not. If approved, you’ll be automatically refunded using your original payment method within 10 business days. Please remember that it can take some time for your bank or credit card company to process and post the refund, too.
If more than 15 business days have passed since we approved your return, please visit our Contact Us page to speak to a customer service representative.